Medex Family Council
Why Family-led Family Councils Benefit
Families, Residents, and Facility Personnel
Open Communication
Family members feel free to voice concerns without reservation in meetings where staff are not present
Gives facilities honest feedback to use for continuous quality improvement efforts
Purpose
Gives family members a place to constructively channel their anger and concern within the nursing home as an alternative to filing complaints with outside agencies such as the Ontario Ministry of Health and Long Term Care
The opportunity to meet privately with other families enables family members to discuss and consolidate common concerns, come up with ideas for how to address issues, and then focus on purposeful goals
Keeps facility staff from being overwhelmed by a barrage of individual complaints all at once
Allows families and the facility to focus on common facility-wide concerns and make improvements for all residents
Empowerment
Families can come up with creative ideas about how concerns can be addressed
Builds a trusting relationship between families and the facility
Provincial regulations allow families to meet privately with facility staff attending by invitation only
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